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In order to solve the issue for ABBYY FineReader 14 do the following:

1. Quit ABBYY FineReader, if it was running.
2. Delete the content of the following folders:
   • %localappdata%\ABBYY\FineReader\14.00\FineReaderShell
   • %localappdata% \ABBYY\FineReader\14.00\PDFTransformer
3. Delete file datafile.xml from %localappdata%\ABBYY\FineReader\14.00 folder.
4. Launch the application anew.

For ABBYY FineReader 12 do the following:

1. Quit ABBYY FineReader, if it was running.
2. Open the folder %localappdata%\ABBYY\FineReader\12.00.
3. Delete the following files:
   • datafile.xml 
   • social.xml
4. Launch the application anew.